You can contact our customer support team via email at sales@poshbrasshardware.com or by phone at 416-787-8866.

Our customer support team is available Monday to Friday from 9:30 AM to 4:30 PM EST.

You can track your order by logging into your account on our website and viewing the order status. Alternatively, you will receive a tracking number via email once your order has been shipped.

Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-5 business days, while expedited shipping can take 1-2 business days.

If your order is missing items or arrives damaged, please contact our customer support team within 48 hours of receiving the order so we can assist you with a replacement or refund.

We welcome your feedback on your delivery experience. Please contact our customer support team with any feedback or suggestions you may have regarding our shipping and delivery services.

If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible to make the necessary changes.